1. What kind of wig should I get?
Although there are only 2 options ~ human or synthetic hair ~ there are numerous choices.
2. What kind of choices do I have?
Choices range from $300 synthetic hair wigs (short length, machine-made) to $3000 European human hair wigs (long length, hand-tied, lace-front). Additionally, the color spectrum ranges from light blond to dark black. The colors come highlighted, low lighted or root color. Hair texture ranges from Anglo European to ethnic.
3. Are wigs usually covered by insurance?
Although many insurance companies do not cover this expense, there are some carriers who may provide partial coverage (ask your doctor for a prescription for a “cranial prosthesis”). You will need to contact your insurance carrier to verify coverage under your policy. We have a broad range of wig and hair products and are confident we can work within any budget.
4. How easy will my new hair be to care for?
One of the things we will talk about during our consultation is your current styling habits. We then make a hairstyle choice that best suits your needs.
5. Are there special products I need to get? Where will I find them & how much will those cost?
Great news, not only will we make sure you have a strong working knowledge of your products, we also provide a copy of detailed instructions for easy reference.
More great news: you do not need to worry about finding our preferred line of hair care products. When you purchase one of our wigs, we include a complete starter kit at no additional charge.
6. What is your Refund Policy?
We begin with a complimentary 2 to 3 hour initial consultation that provides our customers with a clear understanding of J. Crager Alternatives products and services. Part of this consultation covers our refund policy.
Non-Customized Wigs: A full refund is offered on wigs that have not been cut, colored, resized or altered in any way.
Customized or Altered Wigs: We have a no return/no refund policy on custom wig orders, or any wig that has been cut, colored, resized or altered in any fashion. J. Crager Alternatives works with each customer to ensure the wig is cut, sized, and colored to their satisfaction. Part of the styling and sizing process includes in-depth product care and maintenance education. Without proper care and maintenance, the quality of any product will be short lived.
At J. Crager Alternatives, our goal is to ensure you are fully informed and your transition is as easy and comfortable as possible